Digital Social Care

Digital Social Care

Helping the Social Care Sector to Connect – Digital Support

We are working to provide the Kent and Medway Social Care Sector with information, support and tools to utilise digital solutions in social care settings.


Microsoft Teams

Video Consultations


iPads for Care Homes

Kent & Medway CCG are loaning iPads to support care homes in video consultations, NHS mail and MS Teams. 

All care homes have access to the training sessions, Using your iPad, Starting to use NHSmail, MS Teams and video consultations: 

Download the training slides

View training on YouTube 

This project is being managed by The Design and Learning Centre and IT support is being provided by Maidstone & Tunbridge Wells Hospital Trust (MTW).  

Digital Care Homes iPad image

Connecting People Guide

This simple guide has been created by the Design and Learning Centre, Kent Surrey Sussex Academic Health Network and Medway Innovation Hub on behalf of the Kent and Medway Health and Care system. There are challenges when it comes to technology and we hope this document will provide some guidance, with useful links and support. We know that Care Homes will be at very different stages on their technology journey and some will need more help, so you can get in touch with [email protected] we can support and signpost to information and training.

Useful Resources

Using digital services in your care home

NHSx have lots of information on many free digital services to improve communication and information-sharing in your care home during Coronavirus (COVID-19). 

Example supplementary privacy note on Covid-19 for Patients/Service Users

NHSx have an example supplementary notice that describes how you may use a patient/service users information to protect them and others during the
Covid-19 outbreak. 

Personal/confidential patient information and video conferencing

NHSx has information, tools and templates to help when you are looking to use video conferencing. 

Measuring Digital Readiness

Digital Social Care have worked in partnership with Skills for Care to develop a digital self-assessment tool.

NHS Clinical Guide

Clinical guide for the management of remote consultations and remote working in secondary
care during the coronavirus pandemic. 

The guide provides information about when to use a virtual appointment, planning guide, carrying out the consultation and a patient guide. 

Care Homes - Ordering Medicines through proxy access

New step-by-step guidance from the NHS and the Local Government Association explains how GP practices, care homes and pharmacies can set up care staff with proxy access to a residents’ GP online account.

Please follow the guidance to ensure care home staff looking after your patients can order their medications online.


Digital Literacy

The Design & Learning Centre has a package of digital literacy that includes:

  • Basics of using an iPad (NHS Kent & Medway Digital Care Homes iPad Project)
  • How to apply for NHSmail
  • Starting to use NHSmail 
  • MS Teams – the basics 
  • MS Teams – further functions & capabilities of MS Teams 
  • Participating in Video Consultations 
These sessions can be requested by emailing [email protected] or watch the sessions here. 

Health Education England has an excellent digital literacy page to help support the health and social care sector be fully competent, confident and capable in digital technology use in the workplace.

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